Information Technology Services
Berkeley Logic supports Windows, Macintosh, Linux and mixed networks in multiple locations using enterprise-grade IT best practices. We use web services to automatically monitor our customers’ networks to keep vital services up all the time. We also use remote access technology to provide helpdesk services for on-demand IT support.
Berkeley Logic field technicians are punctual, personable and patient. Our trained technicians are adept at solving common computer and network problems. The Berkeley Logic consultant network backs up our field technicians with in-depth knowledge on advanced computer and networking repair procedures. Our technicians, consultants and full-time staff have the skills to confront unfamiliar situations, and can explain what they are doing in understandable language.
Berkeley Logic delivers to business owners a fast, modern, easy-to-use and well maintained computer network. These systems are functionally engineered with the end-user in mind. Some of the services Berkeley Logic delivers to maintain an IT infrastructure are:
- New System Purchase, Installation and Upgrades
- New Server Installations and Migrations
- Network Design and System Analysis
- Windows, Linux and Macintosh System Administration
- Emergency Repair and Data Recovery
- Branch Office Networking
- Remote Access and Virtual Private Networks
- Printer Cleaning and Maintenance
- Virus and Spyware Security Solutions
- Backup and Disaster Recovery Systems
- End-User Support and Training
- Email Helpdesk Services
- Security appliances for perimeter monitoring and content filtering
- Remote network desktop and security monitoring
- Server management and network-wide patch management
Berkeley Logic delivers these services to our customers in two packages:
- Full-Service IT Outsourcing -- This service is designed for small businesses and startup enterprises of up to 125 employees who want to use Berkeley Logic as their primary IT support organization. Berkeley Logic provides up to 80 hours of on-site Information Technology Helpdesk every week and maintains an on-line service request tracking system for the customer. In addition to the on-site services, Berkeley Logic provides IT leadership and advisory services and application-specific programming services.
- On-Demand IT Services -- For the smaller business who only needs IT services on a sporadic basis, Berkeley Logic provides on-demand services which may be scheduled within 48 hours. Emergency services, which can be done onsite and remotely within 1 to 4 hours, are also available for our existing customers.